General Terms

ABOUT US

The owner of the website www.susidire.it is Susanna Milani, with registered office in Foligno (PG), via Terminillo, 06034, VAT no. 13620791007.

CONTACTS

For any information on purchase, products, withdrawal, warranty, or to receive assistance in the purchase process, you can use the form on the contact page of the website or alternatively you can send an email to the email address info.susidire@gmail.com .

PREMISE

The following terms and conditions of sale refer to the online purchase methods on the website, in relation to the products therein, bearing the brand “Susi di Re”.

These methods are governed by the regulations in force on distance contracts, as per Legislative Decree no. 206 of 6 September 2005 (as amended by Legislative Decree no. 21 of 21 February 2014 – Consumer Code) and by the regulations on Electronic Commerce (Legislative Decree no. 70/2003).

OBJECT

By concluding the online sales contract (hereinafter referred to as the “contract”), the customer accepts these general terms and conditions.

The content of the following terms and conditions may be freely and modified by the owner of the website at any time.

The products covered by the contract of sale, are all products listed in the section “shop” of the website. These products are only a selection and are subject to availability at the time. Delivery times for each specific product depend on stock and may vary from 3-5 days to 12-14 working days. Each product shows on its information sheet the timing of delivery of the item. In case of unavailability of a specific product, it will be marked with the words “out of stock” and it will be impossible for the customer to proceed with the purchase of the specific product at that time.  The types and quantities of products in the “shop” section can be freely modified and / or updated at any time by the owner.

Each product has its own specific description regarding materials and colours.

The images of the products in the “shop” section of the website, are intended to visually represent the product for sale, but these are not to be considered as guarantee of absolute fidelity to the corresponding real object (especially colour’s point of view). The above difference depends on the variety of monitors and Internet browsers used to display products. In case of discrepancy between the image identifying the object and the description of the item, the latter shall prevail.

The publication of the images and product sheets displayed on the website, constitutes an invitation to make a purchase proposal to the public.

Any order sent by the customer has the value of a proposal for negotiation and involves the complete knowledge and full acceptance of these general terms and conditions.

PRICE

The price of each product is given in the price sheet for each item and is expressed in euro. The prices include taxes but do not include shipping costs and expenses for additional services. These will be calculated at the time of checkout and on the basis of the shipping data provided by the customer.

The owner reserves the right to change the prices of products, shipping costs and expenses for additional services at any time and without notice. However, the goods will be invoiced on the basis of the prices indicated on the website at the time of the creation of the order by the customer.

In case of error by the owner regarding the price of a product, customer service will contact the customer who has bought a product at the wrong price as soon as possible.

PURCHASE METHOD

The customer can buy the products on the website only after registration. It is possible to register before proceeding with the purchase or at the time of “checkout”.

To proceed with the purchase of one or more products, the customer is required to place each product in the cart. Once all products have been placed in the cart, a summary of the purchased products, with their prices and including shipping costs, can be viewed.

By confirming the summary, it is possible to access the page containing the data necessary for shipping. The customer is required to enter his data (or to view and recheck the data previously entered, in case of customer registered already) in order to fill out all the fields of the form. It is not possible to enter incorrect or invented data, which does not allow the correct identification of the customer and the address for shipping. After having chosen the method of payment (see below payment method) and clicking on the button, the customer proceeds to the purchase of his cart. In the case of payment by credit card or paypal, the purchase confirmation is made by sending an immediate email from Susi di Re, containing order number, summary of purchased products, total price including shipping costs and delivery address. In case of payment by bank transfer, an email confirming the receipt of the order is sent. The purchase confirmation will be sent to the email address provided by the customer, upon receipt of the transfer by the holder.

METHOD OF PAYMENT

It is possible to make payments by credit card, Paypal, bank transfer.

The accepted credit cards are those offered by the Paypal service.

The data to make a payment by bank transfer will be sent by email to the customer, together with the confirmation of receipt of the order. The deadline for making a payment by bank transfer is 7 days. After this time, the order will be cancelled, and this cancellation will be communicated to the customer by email.

The order will be complete upon receipt of the transfer by the holder.

For all orders placed on the website, an invoice will be generated that it will be sent to the customer in paper format at the same time as the shipment of the purchased products.

DELIVERY TIMES AND METHODS

Products are normally shipped within 5 working days of receipt of payment (for products with availability to 3-5 days), within 14 days of receipt of payment (for products with availability to 12-14). Shipments are made from Monday to Friday. Delivery times are about 24-48 for domestic shipments, 48-96 hours for European ones. For shipments outside Europe, the time may vary depending on the country of destination (usually it takes around 14 working days to get to the destination). The delivery of the purchased products is made by GLS courier. The owner is in no way responsible for delays or inefficiencies attributable to the carrier itself.

Currently it is possible to deliver the products on the Italian territory and to the EU countries, and to the main non-EU countries.

The shipping rate for the Italian territory is 8 euros and includes transport by courier and packaging costs.

Shipping costs to other countries are shown in the table below:

 

SHIPPING COSTS COUNTRIES
€15 AUSTRIA, BELGIUM, FRANCE, GERMANY, GREAT BRITAIN 1* AND 2**, LUXEMBOURG, LIECHTENSTEIN,

NETHERLANDS, SLOVENIA, SPAIN, SWITZERLAND, HUNGARY

€20 BULGARIA, DENMARK, GREECE 1* AND 2**, NORWAY, POLAND, PORTUGAL, REP. CZECH, SWEDEN, TURKEY
€25 CROATIA, ESTONIA, FINLAND, GREECE 3***, IRELAND, LITHUANIA, LATVIA, MALTA, SLOVAKIA, ROMANIA, SERBIA, ARAB EMIRATES, SOUTH KOREA, HONG KONG, ICELAND, MEXICO, COLOMBIA, VENEZUELA, SAUDI ARABIA, RUSSIA, USA, SINGAPORE, CANADA, JAPAN, QATAR, TAIWAN, BRASIL, CHINA
€35 CYPRUS, BALEARIC ISLANDS, GREAT BRITAIN 3***, NEW ZEALAND, AUSTRALIA
€50 MADERA, GREECE 4****
€60 ANDORRA, AZORES, CANARY ISLANDS, CEUTA, CORSICA, GIBRALTAR, MELILLA

 

In case of impossibility of processing the order by the owner, within the terms specified above, the customer service will contact the customer by email to inform him of the new delivery times. In case of incomplete or incorrect data for the shipment, the owner will contact the customer at one of the addresses indicated by him at the time of registration.

At the time of shipment, an email from the carrier will be sent to the customer, containing an identification number in order to monitor the shipment itself. A second email will be sent to notify you of the upcoming delivery.

RIGHT OF WITHDRAWAL

According to art. 52 et seq. of the Consumer Code, the customer has the right to withdraw from the online sales contract within 14 days of receipt of the goods, and without having to to provide any reasons. The customer who wishes to withdraw from the contract and return the goods previously purchased, must communicate his explicit willingness to withdraw to Susi di Re, by sending an email to customer service info.susidire@gmail.com , indicating name, surname, address, item number and order number (shown on the email received at the time of purchase), or alternatively, filling out and sending by email the withdrawal form in Annex I, Part B of Legislative Decree 21/2014, the text of which is below, for convenience, reported:

Ms. Susanna Milani

Via Terminillo 26B

06034 Foligno (Perugia)

F.C. MLNSNN84H56A462Y

VAT number 13620791007

E-mail: info.susidire@gmail.com

By sending this form, I the undersigned _____________________________, hereby give notice of my withdrawal from the contract of sale of the following goods/services, ordered on ______________ and received on _______________________.

I undertake the obligation to return the goods at my expense without undue delay and in any case within 14 days from this date. At the same time, I request the reimbursement of all payments made by me, equal to Euro _____________________________ by means of ___________________________ within the same period.

The goods must be returned within 14 days from the date of notice of withdrawal, intact and including the original packaging (box with Susi di Re brand containing object, protective pad, labels), to the following address:

Susanna Milani

via Terminillo 26B

06034

Foligno (PG)

 

The owner will refund the customer the amount of the products subject to withdrawal, including shipping costs, within 14 days from the date of communication of the willingness to withdraw by the customer. The refund is made by the same means of payment used by the customer to make the purchase subject to withdrawal. The owner may suspend the refund until receipt of the goods or until the customer has demonstrated that he has returned the goods.  Shipping costs for the return of goods subject to withdrawal to the holder, are charged to the customer.

We will not accept in any case products that show obvious signs of alteration and / or use or that are without the labels and the original packaging.

WARRANTY AND ASSISTANCE

In the event of receipt of defective products or products that do not conform to the orders placed, the customer is entitled to the reparation of conformity of the goods by repair or replacement or, if this is not possible, to a reduction in the price or termination of the contract. The seller is liable for defects in the conformity of the product covered by the contract within two years from the date of delivery of the object. However, the customer is obliged to notify the seller of the defect within two months of its discovery by sending an email to info.susidire@gmail.com , indicating the order number, a brief description of the defect found and attaching, if possible, photographic proof of the defect.

INTEGRALITY

These general terms and conditions of sale consist of all the clauses that compose them. If one or more of the provisions of these General Terms and Conditions of Sale is considered invalid or declared invalid under the Law, the regulations or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

CLAIMS

In case of communications/complaints, you can contact customer service by sending an email to info.susidire@gmail.com, or alternatively fill out the form on the contact page of the site.

 

APPLICABLE LAW AND COMPETENT COURT

These General Terms and Conditions of Sale are subject to Italian law.

Any dispute that cannot be resolved through an amicable solution shall be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the Customer, if located in the territory of the State where the Customer is domiciled.

 

*UK1: AL-B-BB-BD-BL-BN-CH-CM-CR-CT-C-CW-DA-DE-DY-E-EC-EN-FY-GU-HA-HP-HX-IG-KT-L-LE-LS-LU-M-ME-MK-N-NG-NW-OL-OX-PO-PR-RG-RH-RM-S-SE-SG-SK-SL-SM-SO-SS-ST-SW-TF-T-TW-UB-W-WA-WC-WD-WF-WN-WV-YORK PD (SUSSEX)-ISL (CHANNEL ISLAND)

**UK 2: AB-BA-BH-BS-CA-CB-CF-CO-DD-DG-DH-DN-DT-EH-EX-FK-G-GL-HG-HU-IP-IV-KA-KW-KY-LA-LD-LL-LN-ML-NE-NP-NR-PA-PE-PH-PL-SA-SN-SP-SR-SY-TA-TD-TQ-R-TS-WR

***UK 3: BT-JE-ZE

*GREECE 1: 10000 A 10699-11000 A 11899-12100 A 12499-13100 A 13499-14100 A 14599-15100 A 15799-16100 A 16799-18100 A 18899-19000 A 19005-19200 A 19499

**GREECE 2: 2000 A 20100-21100 A 22100-23100 A 24100-24000 A 24200-25000 A 25200-26221 A 26443-27000 A 27200-30000 A 30200-32000 A 32200-34000 A 34100-35000 A 35100-382221 A 38446-40000 A 40300-41221 A 41447-

***GREECE 3: 28080 A 28300-29100-37002-49100-71201 A 71410-72100-72200-72300-73131-74100-81100-82100-83100-84600-84700-85100-85300-86300

*GREECE 4: 19006 A 19199-19500 A 19599-2000 A 20099-20101 A 21099-21101 A 21199-21201 A 22099-22101 A 23099-23101 A 24099-24101 24199-24201 A 25099-25101 A 26220-26444 A 27099-27101 A 27199-27201 A 28079-29101 A 30099-30101 A 30199-30201 A 31099-31101 A 32099-32101 A 32199-32201 A 33999-34301 A 35099-35101 A 37000-37100 A 38220-38447 A 40299-40301 A 41220-47448 A 42099-42101 A 43099-43101 A 45220-45446 A 46099-46101 A 47099-471101 A 48999-49200 A 50099-50101 A 50199-50201 A 52099-52101 A 53999-55000 A 55099-56000 A 56099-56800 A 59099-58101 A 58199-58201 A 58399-58401 A 58499-58501 A 59099-59101 A 59199-59201 A 60029-60101 A 61099-61101 A 62120-62126 A 63999-64001 A 65200-65405 A 66099-66101 A 67099-67101 A 67999-68001 A 68099-68101 A 69099-69101 A 69999-70007-70014-72053-72400-73200-73300-85101 A 85107